Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

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I've just moved from using a good implementation of Peregrine SC at a large org to a fairly OOB install of Altiris. Does anyone have any pointers on making Altiris, um, good? From a user point of view ...