Amazon knows that "millions" of people who enrolled in Amazon Prime did so accidentally, and that the cancellation process involves a "labyrinthian mechanism" that thwarts subscribers' attempts to end ...

Amazon has agreed to pay $2.5 billion to settle charges that it used "dark patterns" to dupe people into subscribing to Prime and thwarted cancellation efforts. The settlement resolves a 2023 lawsuit ...

GUEST RESEARCH: Amazon Prime Day, the two-day members-only sales event being held from 11-12 July, is expected to reach new heights in 2023. New research within Pattern's fifth annual Marketplace ...

As the Indian government aims to curb the use of 'dark patterns' on e-commerce platforms, the US state of Arizona has filed two new lawsuits against Amazon, accusing the e-tailing giant of deceiving ...