Some of your clients are going to end up angry, either because of a breach of responsibility on your end or because of a misunderstanding. In rare cases, clients may be irrationally angry – projecting ...

These days, few advisors become enthused when told a client is on the phone. Bull or bear, they know their going to be growled at, charged, trampled and for sure feel bitten. In just the last few days ...

Opinions expressed by Entrepreneur contributors are their own. Here’s the bad news: an angry customer is breathing down your neck or tearing you up over the phone, shooting daggers at you via e-mail.