Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

Sinch reports AI is transforming customer service, shifting focus from conversation volume to value, emphasizing continuity and trust in interactions.

Microsoft Corp. announced a set of autonomous artificial intelligence agents for Dynamics 365 aimed at business users today during the company’s AI Tour in London. The company also said the ability to ...

Microsoft announced new capabilities coming to Copilot Studio, including autonomous triggers, dynamic plan creation, and an "Activity" tab for tracking agent runs. Copilot Studio allows enterprise ...

Artificial intelligence is redefining contact center operations far beyond the traditional service ticket, opening opportunities for customer support to redefine their value proposition to the ...

The deal enhances NiCE’s position in the emerging $30 billion market for AI agents that can handle complex customer interactions from start to finish In a move that signals a tidal wave of upcoming of ...

South African customers now expect problems to be solved before they even complain – on WhatsApp, in‑app, or over the phone – ...

Agentic AI is all the rage these days, with organizations exploring how AI can be infused into daily operations. The meaningful excitement lies in the application of agentic AI within a specific ...

In the past, marketing data and the marketing tech stack were a key focus of marketing professionals, including CMOs. Today, it’s imperative to think differently about what kinds of data matter to ...

NEW YORK, March 18, 2026 (GLOBE NEWSWIRE) -- Token Security, the leader in identity-first AI agent security, today announced intent-based AI agent security, a new approach that governs autonomous ...