Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Microsoft Corp. announced a set of autonomous artificial intelligence agents for Dynamics 365 aimed at business users today during the company’s AI Tour in London. The company also said the ability to ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in ...

SUNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced the launch of AI Agent IVA, an intelligent virtual agent that resolves customer inquiries through natural ...

Cresta, providers of a unified customer experience platform for human and artificial intelligence agents, has launched Cresta Knowledge Agent, an AI assistant that works alongside human agents ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

Last month, Microsoft announced the availability of the ability to create autonomous agents with Copilot Studio and 10 autonomous agents in Dynamics 365. Those AI agents include Sales Qualification, ...

Embedded AI knowledge, case summarization, and KCS workflows support where agents already work, so teams resolve cases faster.

For companies looking to implement AI to drive customer experience improvements, availability of and ready access to knowledge content is critically important. After all, AI assistants, whether agent- ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...