Your employee pain points are probably resolvable—with process mining, you can find out where to start. Let’s start with a very basic question: What is mining? Coal mining is digging for coal in the ...

Process Discovery Is Broken. Enterprise Causal Graphs Are What the Industry Actually Needs. Process mining tools have become remarkably good at telling organisations what their processes look like.

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...

Last year, 650 million people across 30 countries visited an Ikea store, and the company’s website attracted more than 4 billion visitors. Those are staggering numbers that would make any retailer ...