Business Wire

ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months

SAN FRANCISCO--(BUSINESS WIRE)--The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils “The ...
Business Wire

ICMI’s Global Contact Center Awards Announced

SAN FRANCISCO--(BUSINESS WIRE)--Last night at an awards gala at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that ...