At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common ...

Organizations are seeking speed, agility and productivity gains, and ServiceNow is answering the call as it embraces AI and ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. In case you’ve somehow missed the splashy TV ads starring Idris ...

ServiceNow Knowledge 2026 conference put AI trust at the center of every keynote. We explore the identity question that didn't fully get answered and what it means for your helpdesk.

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

Delivering measurable business outcomes in production with AI-powered ServiceNow development that improves productivity and reduces total cost of ownership. NEWTOWN, Pa., May 5, 2 ...

Company leaders warned that legacy approaches to cybersecurity will prove futile as AI agents reshape access control, ...

ServiceNow (NOW) announced a plethora of new and expanded collaborations and new platforms aimed at security and transforming ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...