Automation tools change: Salesforce ended support for Process Builder and Workflow Rules, with Flow Builder now the only supported no-code automation tool. AI-powered flow building: Agentforce enables ...

Want to update Salesforce without the user interface? Want to use your favorite crusty AI agent? Now it's all possible ...

Salesforce launched Agentforce Operations to rebuild back-office workflows for agents because processes built around human ...

Salesforce’s automation ecosystem has evolved, with Flow Builder now the go-to tool for no-code workflows, Apex Triggers handling complex logic, and AI plus third-party apps extending capabilities. By ...

Salesforce expands AI automation through Agentforce Operations, strengthening enterprise workflow integration and reinforcing ...

Salesforce, Inc. (NYSE:CRM) has chosen Ironclad as its contract lifecycle management (CLM) platform. Ironclad is poised to be a key partner as Salesforce continues to streamline contracting processes, ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and drive fast CX improvements within Salesforce. With these new AI features in Leaptree ...

At Salesforce, sellers use AI-powered tech to help them prepare for these conversations. This article is part of "AI in Action," a series exploring how companies are implementing AI innovations. After ...

Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolutionand customer engagement, and enhance Vonage Contact Center HOLMDEL, N.J., ...