TROY, Mich.: 31 July 2025 — JD Power today announced the results of the inaugural U.S. Wireless Carrier Satisfaction Study, SM a new syndicated benchmark study that examines customer experiences ...

New research led by the University of Oxford and University College London (UCL) has revealed that pollution from coal-fired ...

Consumer insights and analytics specialist J.D. Power has released its annual US Electric Vehicle Experience (EVX) Ownership Study that relays not only an increase in EV customer satisfaction but also ...

Editor’s note: This article is published after the passing away of Bob Alvarez. The draft manuscript was prepared by both authors. It has been lightly edited for style, length, and clarity. Nuclear ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

While there are many forms of innovation that a company can develop - such as product, process, network and customer experience innovation – business model innovation is one of the most powerful ...