Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

While satisfaction with online returns is generally high, frictionless returns are still far from a universal experience, according to a report published Tuesday by Narvar, a California-headquartered ...

Two more logistics companies are banking on a partnership to reduce escalating returns costs and streamline the process, especially as many companies still don’t know how much returns really cost them ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

The numbers are out and we are returning items in record numbers. In 2022 we returned about $816 billion worth of merchandise. That's one in five purchases we're sending back to retailers. So how much ...

The problem of omnichannel retail returns is one that must be addressed. Returns currently account for about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of ...