There's no shortage of auto service chains operating, but not all offer the same level of service. This chain has proven to ...

Fast-casual concepts aren’t just taking share in the restaurant business. They’re bringing up customers’ overall satisfaction with limited-service restaurants. According to the latest research from ...

While production supply chains tend to dominate the headlines, there’s an equally crucial but often overlooked area — service supply chains. Managing spare parts, repairs, and services long after a ...

As the country wrestles with the worst economic crisis since the Great Depression, consumers are nostalgic for simpler, happier times, and some quick-service players are capitalizing on that sentiment ...

The advantages of achieving excellence in service-parts management can be compelling: increased customer satisfaction and retention, increased product sales, increased service contract revenue, and ...

The service-profit chain model tries to link all the components required to make an organization successful. According to this model, a company that performs well in one aspect and poorly in another ...

The events of the past year, and in particular the pandemic, forced supply chains to rapidly change and shined a new spotlight on supply chains. Looking ahead, supply chain leaders have an opportunity ...

A brand is made up of many elements: strategy, target market, customers, advertising, marketing, innovation, and many more. However, one element seems to get left behind: the staff. The employees. The ...