Customers in any market tend to be cautious about suppliers who prioritize selling over actually solving. In the market I know best—managed networks—businesses are looking to connect their employees ...

Companies in every industry continuously generate and acquire growing amounts of data every day. This data provides invaluable insight into understanding your customers' needs, which enables you to ...

A couple of months back, the DSL at my house fizzled over a weekend, with service sporadic to none. On a Sunday, I called Verizon tech support, and the customer service technician walked me through ...

The second wave of on-demand companies may be headed towards a big problem. First-wave unicorns have dominated headlines for years, serving as role models for other up-and-coming on-demand companies.

Hilton's CEO said there's one surefire way to build loyalty with a customer. Christopher Nassetta, the executive who has held the hotel chain's reins since 2007, said solving problems for his guests ...

Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex problem solving, options or answers - not apologies. My research ...

Christopher Nassetta said solving problems for guests is the key to customer loyalty.Denise Truscello/Getty Images for Resorts World Las Vegas Hilton's CEO said there's one surefire way to build ...