A lot of companies have KPIs that employees have to meet. That’s to be expected, but sometimes, those goals or targets can feel unreasonable, leading to employees getting penalized for things that are ...

T-Mobile‘s T-Life app is designed to help customers self-service. But now a post on Reddit by a T-Mobile rep suggests that the app could potentially lead to more fraud. And honestly, it seems like ...

A T-Mobile rep was reprimanded and had their company iPad taken away for only using the T-Life app 84% of the time, falling short of the carrier’s 100% usage goal. The punishment raises questions ...

A T-Mobile rep on Reddit is raising the alarm that the T-Life app has stripped away the informal fraud prevention tools reps once relied on, leaving stores vulnerable and employees on the hook for the ...