Seven months in, Tower Insurance says it has saved about 550 days of call time through Amazon’s pilot AI call centre ...

Tower Insurance’s CEO hopes to make insurance competitors sweat by drawing in new customers through low-risk policies ...

AUCKLAND, New Zealand--(BUSINESS WIRE)--Tower is set to further automate the process of detecting genuine and suspicious claims in real time, to allow for a faster process for customers in need. The ...

Tower Insurance chief executive Paul Johnston and chairwoman Naomi Ballantyne took to usage-based pricing. Photo / Brett Phibbs, Tower Insurance The inflationary effects of war in the Middle East are ...

Tower Insurance has confirmed work will be “redistributed” to its employees in Auckland and Fiji as it closes its Rotorua office. The Rotorua Daily Post reported last month Tower’s plans to close its ...