The unexpected pivot to a largely remote workforce has put unprecedented pressure on communications capabilities and systems, and this pressure extends beyond voice and conference access. Government ...

As the website Conference Call notes, of the three main digital transformation trends affecting the service sector, remote working is growing in popularity. This is driven by advances in mobile ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Human beings are an adaptive species. If there has been one ...

The pandemic has undoubtedly created a sense of urgency around the need for digital transformation including the significance of enabling a robust remote access environment. Of course, in order to ...

Impact of Remote Work and Digital Transformation on Service Incidents and Remediation During the pandemic, DevOps, SRE, and IT teams are becoming overburdened by the sudden acceleration in digital ...

In the wake of Covid-19, remote work suddenly became an overnight requirement for most employees. While organizations have been able to take steps to make the experience productive for both their ...

The global remote work revolution the pandemic caused has accelerated and reinforced the need for companies to prioritize the employee experience. This necessity includes providing tech equipment and ...

If work-from-home predictions hit the mark, an important implication will be that leadership teams will also need to reimagine their operating models. The unique dynamics of remote work is a case ...

A recent webinar sponsored by AVIA Health and Seamless MD examined how health systems are utilizing remote patient monitoring beyond the usual chronic condition applications. The discussion covered ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...