Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part ...

The United Kingdom will reportedly soon welcome a newly enhanced network provider, as announced by Virgin Media 02 and Vodafone's new merger, increasing competition in the country. Vodafone decided to ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 is pledging to help 500,000 low-income households stay connected as part of its new ESG strategy, the Responsible Business Plan. Through the n ...

Following its rival mobile operators in the UK, Virgin Media O2 has announced that, as part of its ongoing network transformation, it will start to switch off 3G services in 2025, enabling it to ...

Looking to identify network niggles automatically and boost broadband reliability, leading UK service provider Virgin Media O2 is rolling out a service to boost broadband reliability by proactively ...

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Virgin Media O2 has said it's on track to turn off its 3G network in 2025 following successful switch-off trials. It will contact customers who need to make any changes to use its services. Virgin ...

UK internet provider Virgin Media O2 is planning to break its fiber broadband services into a separate unit that will serve as a platform for deals and challenge incumbent BT Group Plc. The business ...

Virgin Media O2 begins switching off one of its mobile services this month, which could leave some customers with no data access. The UK's major mobile providers, including EE and Vodafone, have ...

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Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...