Cisco, a worldwide leader in IT and networking, and UAE-based telecom service provider du, from Emirates Integrated Telecommunications Company (EITC), have launched an innovative digital visual ...

Zappix's development of its Visual IVR customer service platform is informed by research showing that 77% of consumers report that valuing their time is the most important element of good service.

Jacada, a provider of customer service technology designed to simplify interactions between businesses and their customers, has joined the Interactive Intelligence Global Alliance Program. As a Global ...

Manama, Bahrain – A unique, digital self-service solution has been launched in Bahrain to support Ahli United Bank (AUB) in transforming their digital customer interactions and elevating service ...

VBVoice IVR software integrates with Microsoft® Visual Studio® and combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include ...