Aspect Software, a leader in workforce management solutions, today announced a series of milestones that signal accelerating momentum across its business: the launch of Aspect Intelligence™, its new ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

The MarketWatch News Department was not involved in the creation of this content. AUSTIN, Texas, April 9, 2026 /PRNewswire/ -- Safeguard Global, a pioneer in global workforce enablement and creator of ...

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. DENVER ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

PARIS, ILS DE FRANCE, FRANCE, February 6, 2023 /EINPresswire.com/ -- DecisionBrain, a leader in advanced analytics and optimization software solutions, has released ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...