In my two decades consulting across healthcare, financial services and professional services, I've watched the same ritual play out countless times: A significant performance failure occurs.

Psychology teaches us how to understand ourselves and other people. This true statement disguises immense, perhaps infinite, complexity. As complex as psychology is, you can learn and accomplish much ...

The purpose of this chapter is to provide general methodological guidelines for the development, instantiation, and validation of models of human behavior. We begin with a section describing the need ...