This man got the ultimate Delta upgrade. Bruce Gamble spent much of his career as a consultant for car dealerships, flying in and out of Birmingham, Alabama. Gamble never imagined that the rapport he ...

The clip sparks debate over how airline employees should handle passengers in a potential crisis.

A traveler recently took to Reddit to share a screenshot showing what a Delta gate agent (GA) did to enhance passengers’ comfort on a less-than-full flight. The post in the “r/delta” forum is earning ...

However, the form requires a file reference number that can only be obtained through a Delta agent. “Your file reference number is 8 or 10-digit alphanumeric code located on the front of baggage ...