During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

Hydro One says it is in the process of hiring more workers and giving them better training, in response to problems with smart meters and a changeover in the billing system. However, one woman in ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

Despite the U.S. government spending billions of dollars to encourage electric utilities to roll out the Internet-powered smart grid, the nation is at a critical stage for adoption of the ...

MEMPHIS, Tenn. — For some Memphis Light, Gas and Water customers, an old problem with broken smart meters is causing new headaches with delayed billing. Glenda Hicks, the founder of “21st Century ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

(TNS) — New automatic water meters being installed across New Orleans could finally solve one of the city's most frustrating problems: unpredictable and unreliable Sewerage & Water Board bills. But ...

Smart meters are widely used in the rest of the UK and in Ireland, providing real-time information to energy suppliers.

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...