A Defining Time for Human Connection in Customer Service
17:51
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113K viewsJun 24, 2019
TEDSalena Scardina
Welcome to our new series on human connection through the lives of shopkeepers here in Singapore. A few key things we can learn from Uncle Tan... 1) Making people happy will make you happy. This taps into how we survived as early humans. Mutual care was what allowed us to thrive. Picking up the slack when others in your community need it is how you reinforce connection. Help others and care about/for them to make deeper friendships. 2) Likeability This is hugely helpful in making initial bonds a
1:27
Welcome to our new series on human connection through the lives of shopkeepers here in Singapore. A few key things we can learn from Uncle Tan... 1) Making people happy will make you happy. This taps into how we survived as early humans. Mutual care was what allowed us to thrive. Picking up the slack when others in your community need it is how you reinforce connection. Help others and care about/for them to make deeper friendships. 2) Likeability This is hugely helpful in making initial bonds a
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