Client contact is one of the most important parts of what law firms do — and it’s something that can’t be fully automated. ☎️💬 Sometimes that means texting. Sometimes it means emailing. And sometimes, it means picking up the phone and actually talking to your client. Those conversations matter. They help you understand how your clients prefer to communicate, what their schedules look like, and how to support them best. Some clients want quick texts. Others value dedicated phone time. The key is
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